WE'RE HIRING: SENIOR ACCOUNT EXECUTIVE - GUEST EXPERIENCE OPERATIONS & SPONSORSHIP
FIXED TERM CONTRACT (6 MONTHS)– SENIOR ACCOUNT EXECUTIVE
GUEST EXPERIENCE OPERATIONS & SPONSORSHIP
To apply please email your CV and Cover Letter to hello@spacebetweenagency.com.
Applications close 17:00 on Monday 23th March 2026.
Salary: £32,000 (pro-rata)
THE ROLE
The Space Between (TSB) is the sports marketing agency for challenger brands. We help brands accelerate growth through sport and entertainment. Launched in 2020 TSB has gone from a start-up agency to a significant player in the sponsorship and sports marketing space, winning 15 new clients and delivering work for brands and governing bodies including the Under Armour, Vitality, OVO and Metro Bank.
As a Senior Account Executive in this growing agency you will play a pivotal role on one of our key clients, and support across a range of others. You will be responsible for end-to-end delivery of the client’s guest experience, ticketing operations and staff benefits at its three venues. This includes CRM, guest communications, hospitality ticketing flows, presale lounge data, real-time operations and stakeholder management.
ABOUT THE SPACE BETWEEN
We deliver strategy, creative and campaigns to help brands accelerate growth through sport and entertainment, set up to work with brands and rights holders that share our challenger mentality. Our agency culture supports personal growth and freedom - where we choose our behaviours to create a healthy and happy place of work. This is a mindset and way of behaving to which we hold ourselves to account.
Our passion for the sports industry goes without saying and goes beyond the commercial. This is why we initiated Launchpad - our internship scheme for passionate, diverse people looking for a break in the sports marketing industry - and why we have committed to donate 5% of our profits each year to a charitable organisation that uses sport to create lasting societal impact. So far, we have donated to the MND Association, the Disaster Emergency Committee, Sport Together Fund, and Carney’s Community.
ABOUT YOU
You are detail‑driven, organised and calm under pressure, with the ability to manage multiple moving parts while maintaining a consistently high standard of work. You bring excellent written and verbal communication skills, ensuring clarity, tone and professionalism across all guest, client and internal interactions.
You have hands‑on experience working in guest experience, hospitality or ticketing operations - ideally in a fast‑paced venue, live events or sponsorship environment. You understand the nuances of ticketing flows, access management and delivering seamless, high‑quality guest journeys.
You are confident working directly with clients and external partners, building trusted relationships through proactive communication, reliability and a solutions‑focused mindset.
You are comfortable working with CRM platforms and operational systems, with experience using Salesforce to manage data, communications or workflows. Experience using Pulse (or similar guest experience management tools) is a strong advantage.
You take pride in being a team player - collaborative, adaptable, positive and keen to support colleagues to deliver best‑in‑class work – but are comfortable and confident working independently and managing your own workload.
You’re motivated by learning, growing and shaping processes, and you bring curiosity and creativity to finding new ways of improving guest experience and operational excellence.
Above all, you act with integrity, self‑awareness and respect. You’re aligned with our values and motivated by contributing to a team culture built on openness, ownership and doing the right thing.
The Space Between Values:
DARE
Challenge everything – including yourself.
Have the courage to be different and think different.
Move forward and grow by taking risks. Be fearless.
BE REAL
We’re all human so be supportive and empathetic.
Embracing our differences.
Be honest and kind.
Be positive.
Be genuine – be you.
ALL IN
Commit to what you do.
Own what you do.
Love what you do.
Collaborate as a team.
Win or lose we do it as a team.
KEY RESPONSIBILITIES
Core Role:
Manage the day-to-day operations of the Pulse event management system, including creating new events, developing hospitality packages, and uploading guest data.
Ensure timely and accurate distribution of pre-event communications to guests.
Handle guest inquiries and bookings, providing excellent customer service.
Produce event documentation and materials to support on-site event staff.
Collaborate closely with venue teams and partners during pre-event preparation to deliver a seamless customer experience.
Oversee post-event reporting, including resolving any issues or discrepancies.
Create customer-facing sales and event communications within Salesforce.
Maintain ongoing management of both internal and customer-facing inboxes, ensuring prompt responses.
Account Management:
Provide clear client communications which are honest, straightforward, and professional.
Develop strong working relationships with clients, rights holders and third-party suppliers.
Excellent grammar, writing and the ability to draft simple briefs, briefings and content.
Strong administrative and organisational skills. Support with the weekly reporting on your accounts and being proactive with capturing notes, ideas and actions and sharing them with the team.
Always hit or exceed deadlines (internal and client), delivering beyond client expectations.
Agency:
Support the agency on its internal initiatives
Show a thirst for knowledge & career progression
Understand the basics of Sponsorship / sports marketing / brand marketing and different channels
Be an expert on your client's brand and competitors, sharing relevant news
Always represent the Agency and our clients in a professional manner and create and contribute to our agency culture and values.
Understand the importance of strong financial procedures and budget management.
Core Employee Benefits:
Hybrid working – 3 days office (Mon, Wed, Thurs) and 2 days WFH (option to work in office Tues & Fri)
25 days holiday + bank holidays + time off at Christmas (3 days)
Birthday day off
24U – x2 hours a week off at your discretion (after probation period completed)
Pension
Flexible working
Team days out
Training
Enhanced Maternity Policy
Enhanced Paternity Policy
Miscarriage (mother & father) policy
Menopause policy
To apply please email your CV and Cover Letter to hello@spacebetweenagency.com.
Applications close 17:00 on Monday 23th March 2026.